Extracting Text Messages and Other Data from iOS

On a per-gigabyte basis, cell phones hold more interesting evidence than a corporate email account, a whole warehouse of paper, or a full image of a person’s computer. People communicate in much more unguarded ways on their mobile devices, and lawyers on both sides of the bar are starting to notice.

While you can easily spend five figures on mobile forensics hardware and software, you don’t need to. There are lower cost forensics packages and other consumer grade utilitites that make text messages and other mobile data fairly easy to work with. Almost all these tools will work just as well with a backup as the device itself. It also means that you can have your clients back up their own devices, avoiding costly and time consuming in person collections.

While much has been made about the security of iPhones, it’s actually fairly easy to extract data from them as long as you have the phone in an unlocked state. If you’re working with your client, they will just need to give you the passcode they use to unlock their phone and their iOS backup password (if they’ve set one before).

What you do with this iOS backup will vary depending on what resources you’ve got available. Just about anyone working in digital forensics will have a tool like Lantern from Katana Forensics or Internet Evidence Finder from JAD Software and they’ll be able to parse the backup and give you some reports. Both of these tools generate some pretty easy to work with reports and can also spit the data out as a CSV file that can be reviewed in anything from Excel to Relativity.

In order to extract the data from an iOS device, you’re going to take a backup using iTunes.

Things you will need:

  • The iPhone or iPad you’re backing up
  • A 30-pin or Lightning cable
  • The passcode to unlock the phone (or your fingerprint if you’re backing up your own phone)
  • If you have taken an encrypted backup of the phone in the past, you must have the password you used to create the encrypted backup[1]
  • A Mac or a Windows PC with the current version of iTunes installed

Backing Up the Phone

  1. Open iTunes on the computer
  2. Plug the iOS device into an open USB port
  3. Unlock the phone
  4. You will see a prompt asking you whether you want to trust the computer you’re plugged into. Choose “trust”
  5. You will also see a prompt on the computer asking whether you want the computer to access the information on the phone. Choose “Continue”
  6. If prompted to download new software for the device, click “Cancel”
  7. In iTunes, look for an icon in the top left that looks like the device you are backing up and click on it
  8. In the “Backups” section, make sure that “Encrypt iPhone backup” is not checked, then click the “Back Up Now” button. If you cannot unselect the encryption option, go ahead but choose a password for the backup that you will remember as it will be required for any future backups of this phone.[2]
  9. If a previous encrypted backup had been taken, you will need to enter the password used to create that backup at this time.
  10. If you’re on Windows, Once the backup has completed, click the start button and then click in the search bar. In the search bar type %appdata% and press return. Double click on the folder called “Apple Computer” then the folder called “MobileSync” then “Backup”. If you’re on a Mac, open the finder, then click “Go” then “Go to Folder” and paste in “~/Library/Application Support/MobileSync/Backup/”.

Each folder you see represents an iOS device backup. The folder or folders there will be named with what seems like a random sequence of letters and numbers. This is to be expected. Right click on the folder that has a modification date of the day you took the iOS backup and compress or zip it. This zip file can then be sent for further analysis and review.


  1. This piece of the process is actually very important to pay attention to. Modern iPhones create the backups on the device, then spit the backup out to the computer. This means that the password that you set to create a local backup will stay with the device forever. If you don’t remember what the password you set before was, you’re up a creek in terms of backing the phone up to a computer. If you find yourself forced to set a backup password by corporate policy, make sure to store this password somewhere. As of iOS 11.0 and above, you can now strip out the password that was set if you've forgotten it by going to Settings –> General –> Reset and tapping "Reset All Settings." This will remove any linked Apple Pay accounts and will reset other customizations but will allow you to back the phone up again.  ↩

  2. It may seem counter-intuitive that we want an unencrypted backup when we are so concerned with protecting sensitive client information. We want an unencrypted backup created by iTunes becasue that format is going to be easier for tools to parse the data. Not all backup parsers can handle an encrypted backup. When the process is complete consider encrypting the zip file containing the clear text backup. That way your client’s data is safe and you’ve got a versitle set of data to work with.  ↩